Refund policy

Fortomnia Return & Refund Policy

Damaged, defective, or incorrect products

If your order arrives damaged, defective, or contains the wrong item, email greg.c@fortomnia.com promptly and within 30 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging.

After reviewing your claim, we will arrange an appropriate replacement or refund for a confirmed product or fulfillment error, at no additional cost to you. An opened package does not prevent you from reporting a genuine defect or delivery issue.

Lost shipments

If your order has not arrived, contact us promptly and no later than 30 days after the estimated delivery date. We will investigate with our fulfillment partner and arrange a replacement or refund for a confirmed lost shipment.

Change-of-mind returns

We do not accept supplement returns or exchanges because of a change of mind, flavor preference, or an incorrectly selected product, except where required by applicable law.

Return instructions

Do not send products back without contacting us first. If a return is necessary for an approved claim, we will provide instructions and cover the required return shipping.

Refunds

Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may require additional processing time.

Your rights

This policy does not limit any mandatory consumer rights under applicable law.

Contact

Email: greg.c@fortomnia.com